How long will my order take to arrive?

Every RackTees shirt is made to order! Production typically takes 2–7 business days, followed by shipping. Standard shipping within the United States generally takes an additional 2–5 business days.

These are estimates, not guaranteed delivery dates. Production and shipping times may vary depending on product availability, order volume, and carrier delays.

Can I return or exchange my shirt?

Since all RackTees products are made specifically for each order, we do not accept returns or exchanges for incorrect size or color selections, changes of mind, or buyer’s remorse.

If your shirt arrives damaged, defective, or incorrect due to a production error, please contact us within 30 calendar days of delivery. Qualifying issues may be resolved with a free replacement or refund.

How can I track my order?

Once your order has been produced and shipped, we’ll provide tracking information by email when available.

Please allow some time for the shipping carrier to update the tracking information after your shipping label is created.

If you haven’t received tracking information or have concerns about your delivery, contact us at [email protected] with your order number.

How do I choose the right size?

We recommend double checking the size of the shirt before ordering. Sizing can vary between shirt brands and styles, so comparing the measurements with a shirt you already own is the best way to find your fit.

Because every shirt is made to order, we cannot offer exchanges for an incorrectly selected size.

How should I wash and care for my shirt?

To help preserve your shirt and its printed design, we recommend:

• Turn the shirt inside out before washing.
• Machine wash in cold water.
• Tumble dry on low heat.
• Avoid ironing directly over the printed design.

Always follow the garment’s care label. High heat can contribute to shrinkage and may shorten the life of the print.

What if my shirt arrives damaged or incorrect?

If your shirt arrives damaged, has a manufacturing defect, or is different from what you ordered due to a production error, please email [email protected] within 30 calendar days of delivery.

Include your order number, a brief description of the problem, and clear photographs showing the issue.

We’ll investigate with our production partner and arrange an appropriate replacement or refund for qualifying claims. In most cases, you won’t need to return the defective item.