Refund and Returns Policy

Last Updated: October 10, 2026

Overview

At RackTees, every product is made to order specifically for you. Because our products are custom-printed upon purchase, all sales are final, except for damaged, defective, incorrect, or improperly fulfilled orders, and where otherwise required by applicable law.

We do not accept returns or exchanges for buyer’s remorse, incorrect size or color selections, or changes in personal preference.

If your order arrives damaged, defective, or incorrect due to a manufacturing or fulfillment error, please contact us within 30 calendar days of delivery so we can investigate and arrange an appropriate resolution.

Returns and Eligibility

Because our products are manufactured on demand, we do not accept standard merchandise returns.

The following situations are generally not eligible for refunds or exchanges:

Ordering the wrong size
Selecting the wrong product color
Changing your mind after placing an order
Disliking the fit or style of an accurately fulfilled order
Accidental purchases after production has begun
Minor differences in print placement or color that fall within normal production tolerances
Normal wear and tear or damage caused by improper care, washing, or drying

We encourage customers to carefully review product descriptions, sizing charts, and color selections before completing their purchases.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, has a manufacturing defect, or contains an incorrect product due to a production or fulfillment error, please contact us within 30 calendar days of delivery.

To submit a claim, email [email protected] and include:

Your order number
A description of the issue
Clear photographs showing the damaged, defective, or incorrect product
A photograph of the product’s size tag or label, if the issue concerns an incorrect size or garment

We will review the information and coordinate with our production partner to investigate the issue.

Qualifying claims may be resolved through a free replacement or refund, depending on the circumstances and applicable law.

Please do not return or discard the product unless we specifically instruct you to do so. In most cases, photographs are sufficient, and a physical return is not required.

Refunds

Refunds are available for qualifying manufacturing defects, damaged merchandise, incorrect fulfillment, or other circumstances where a refund is required by law.

Once your claim has been reviewed, we will notify you by email regarding its approval or denial.

If a refund is approved, it will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account depends on your bank or payment provider.

We do not issue partial refunds or store credit as a standard alternative for products that do not qualify for a refund.

Late or Missing Refunds

If you have been notified that your refund was issued but have not yet received it:

Check your bank account or original payment method again.
Contact your credit card company or payment provider, as refunds may take additional time to appear.
Contact your bank to determine whether the refund is still processing.

If you have completed these steps and still have not received your refund, please contact [email protected].

Sale and Discounted Items

Products purchased during sales or promotions are subject to the same refund and returns policy as regularly priced products.

Discounted merchandise is not eligible for returns or exchanges due to buyer’s remorse, incorrect size selection, or changes in preference.

Damaged, defective, or incorrectly fulfilled sale items remain eligible for review and appropriate remedies under this policy.

Exchanges

Because our products are made to order, we do not offer size or color exchanges.

Please review the sizing chart on each product page before ordering.

If you receive an incorrect size, color, or product due to a fulfillment error, contact [email protected] within 30 calendar days of delivery.

If the error is confirmed, we will arrange an appropriate replacement or refund.

Order Cancellations and Modifications

Orders are submitted for production shortly after purchase.

If you need to cancel or modify an order, contact us immediately at [email protected].

We will attempt to accommodate cancellation or modification requests before production begins. However, we cannot guarantee that an order can be changed or canceled.

Once an order has entered production, cancellations and modifications are generally no longer possible.

Lost, Missing, or Undelivered Packages

If your package has not arrived within the expected delivery timeframe, please contact us so we can investigate.

Before reporting a missing package, please:

Verify that the shipping address entered at checkout was correct.
Check the tracking information provided with your order.
Contact your local postal service or delivery carrier to determine whether the package is being held or has been delivered to an alternate location.

Our production partner generally considers domestic U.S. shipments potentially lost if they remain undelivered after 30 calendar days, and international shipments after 45 calendar days.

Please contact us promptly if your order remains undelivered so we can investigate within the applicable reporting deadlines.

If a shipment is confirmed lost and the issue was not caused by an incorrect address or other customer-provided information, we will arrange an appropriate replacement or refund.

Orders shipped to an incorrect or incomplete address provided by the customer may not qualify for a free replacement or refund.

Gifts

Gift purchases are subject to the same refund and returns policy as all other purchases.

Because products are made to order, we do not offer gift exchanges or store credit for unwanted merchandise.

If a gift arrives damaged, defective, or incorrect, please contact us within 30 calendar days of delivery.

Approved refunds will generally be returned to the original payment method used by the purchaser.

Return Shipping

Please do not ship products back to RackTees or our production partner without prior authorization.

For most qualifying damaged, defective, or incorrect merchandise claims, a physical return is not necessary.

If a return is required, we will provide instructions regarding the return process and any applicable shipping arrangements.

We do not accept unsolicited returns.

Product Appearance and Sizing

Our products are manufactured using professional print-on-demand processes.

Minor variations in printed colors, print placement, and garment dimensions may occur due to differences in production equipment, fabric, and manufacturing processes.

Digital product mockups are intended to represent the finished product but may not perfectly reproduce every detail of the physical item.

Minor variations within normal manufacturing tolerances are not generally considered defects.

However, significant production errors or products that materially differ from their descriptions may qualify for an appropriate remedy.

Consumer Rights

Nothing in this policy excludes or limits any rights or remedies available to customers under applicable consumer protection laws.

Where applicable law requires a refund, replacement, cancellation, or other remedy, those legal requirements will take precedence over this policy.

Need Help?

If you have questions about your order, or need to report a damaged, defective, incorrect, or missing product, please contact us.

RackTees Customer Support

Email: [email protected]

Website: https://racktees.com

Please include your order number and a description of your issue so we can assist you as efficiently as possible.