Legal & Store Policies
Last Updated: October 10, 2026
Welcome to RackTees! This page explains how we protect your information, the terms governing purchases from our website, and how our shipping and fulfillment process works.
By using our website or placing an order, you acknowledge the policies described below, subject to your rights under applicable law.
For questions about these policies or your order, contact us at [email protected].
1. Privacy Policy
1.1 Information We Collect
RackTees operates an online retail store at https://racktees.com.
When you visit our website, create an account, place an order, or contact us, we may collect the following information:
- Your name
- Email address
- Billing and shipping addresses
- Telephone number, if provided
- Order details, purchase history, and product selections
- Customer service inquiries and correspondence
- Account information, if you register an account
- Technical information such as IP address, browser type, device information, and website activity
- Cookie and session information necessary for website operation
Payment transactions are processed through third-party payment providers. RackTees does not intentionally collect or store complete credit card numbers or card security codes on its website servers.
Our payment providers may collect and process payment information according to their own privacy and security policies.
1.2 How We Use Your Information
We use customer information to:
- Process and fulfill purchases
- Collect and verify payments
- Manufacture and ship products
- Send order confirmations, shipping notifications, and other transaction-related communications
- Provide customer support
- Investigate missing, damaged, or defective orders
- Prevent fraud, abuse, and unauthorized transactions
- Maintain and improve website functionality
- Comply with applicable legal, tax, and accounting obligations
- Send promotional communications where you have opted in or where otherwise permitted by law
We do not sell customer contact lists to third-party marketers.
1.3 Print-on-Demand Fulfillment and Third-Party Services
RackTees uses third-party services to operate its online store and fulfill customer orders.
These services may include:
WooCommerce and WordPress: Used to operate our website, manage products, and process customer orders.
Printify and its Print Providers: Used to manufacture, package, and ship our print-on-demand products.
Payment Processing Providers: Used to securely authorize and process payments, manage refunds, and prevent fraudulent transactions.
Shipping and Delivery Carriers: Used to transport purchases and provide delivery information.
Website Hosting, Security, and Email Providers: Used to maintain website functionality, security, customer communications, and business operations.
We share information with these providers only as reasonably necessary for their services or as otherwise described in this policy.
For example, Printify and its fulfillment partners receive the customer name, shipping address, and order details necessary to manufacture and deliver purchased products.
Third-party providers may process information under their own privacy policies.
1.4 Cookies and Website Technologies
Our website uses cookies and similar technologies to support essential store functionality, including:
- Shopping carts
- Checkout sessions
- Account authentication
- Website security
- Remembering customer preferences
We may also use analytics, advertising, or performance-monitoring technologies to understand website activity and improve our services.
Where required by law, we will request consent before using nonessential cookies or similar tracking technologies.
You can manage cookies through your browser settings and any cookie preference tools made available on our website.
Disabling essential cookies may affect shopping cart, checkout, or account functionality.
1.5 Information Security
We take reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, alteration, or disclosure.
Our website uses secure connections where appropriate, and payments are handled through third-party payment processing systems.
However, no internet-based system or electronic transmission method can be guaranteed completely secure.
1.6 Data Retention
We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, comply with legal obligations, resolve disputes, and protect against fraud.
Retention periods vary depending on the type of information and the applicable legal requirements.
When information is no longer required, we take reasonable steps to delete, anonymize, or securely retain it as appropriate.
1.7 Your Privacy Rights
Depending on where you live, you may have rights concerning your personal information, including the right to:
- Request access to certain personal information we maintain
- Request correction of inaccurate information
- Request deletion of eligible personal information
- Opt out of certain marketing communications
- Exercise additional privacy rights provided by applicable law
Some requests may be subject to exceptions, including information we must retain for accounting, fraud prevention, contractual, or legal purposes.
To submit a privacy request, contact [email protected].
We may need to verify your identity before processing certain requests.
We will not discriminate against customers for exercising applicable privacy rights.
1.8 Children’s Privacy
RackTees does not knowingly solicit or collect personal information from children under the age of 13.
If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it, subject to applicable legal requirements.
1.9 External Websites
Our website may contain links to third-party websites or services.
RackTees is not responsible for the privacy practices or content of independently operated websites.
We encourage visitors to review the privacy policies of third-party services before providing personal information.
1.10 Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operations, technology, or legal obligations.
Updates will be posted on this page with a revised effective date.
Where required by law, we will provide additional notice or obtain consent.
2. Terms and Conditions
2.1 General Terms
Welcome to RackTees, an online retailer specializing in billiards-themed apparel and merchandise.
By accessing our website or purchasing products, you agree to these Terms and Conditions, to the extent permitted by applicable law.
If you do not agree with these terms, please discontinue use of the website.
2.2 Products and Made-to-Order Manufacturing
RackTees sells products manufactured through a print-on-demand fulfillment process.
Products are generally manufactured individually after an order is placed rather than held in finished-goods inventory.
Because products are made to order:
- Production begins after an order is accepted and submitted for fulfillment.
- Orders may not be eligible for cancellation once production begins.
- Size and color exchanges are generally unavailable.
- Manufacturing and shipping times may vary.
- Minor variations in print placement, fabric appearance, and garment dimensions may occur within normal manufacturing tolerances.
Customers should review product descriptions, size charts, and order selections carefully before purchasing.
2.3 Product Images and Descriptions
We make reasonable efforts to display accurate product descriptions, colors, artwork, and specifications.
However, product colors may appear differently depending on screen settings, lighting, fabric characteristics, and manufacturing processes.
Product photographs and digital mockups are illustrative representations of the finished merchandise.
Minor differences that fall within normal manufacturing tolerances are not necessarily defects.
Nothing in this section limits your rights if a product is defective, materially misdescribed, or otherwise fails to meet applicable legal requirements.
2.4 Pricing and Payment
All prices are displayed in the currency indicated at checkout.
Prices, product availability, shipping charges, and promotions may change without prior notice.
The applicable purchase price will be shown before you submit your order.
Payment must be successfully authorized before an order can proceed to fulfillment.
We reserve the right to correct genuine pricing or listing errors and to decline or cancel affected orders, subject to applicable law. If payment has already been collected for an order that we cancel, we will issue an appropriate refund.
Applicable sales taxes and shipping charges, if any, will be calculated or disclosed during checkout.
2.5 Order Acceptance
Submitting an order does not guarantee acceptance or fulfillment.
We may decline or cancel an order for legitimate reasons, including:
- Suspected fraudulent activity
- Payment authorization failures
- Product or manufacturing unavailability
- Incorrect or incomplete shipping information
- Material pricing or listing errors
- Orders that cannot lawfully be fulfilled
If we cancel a paid order, we will issue a refund as required by applicable law.
2.6 Cancellations and Modifications
Because our products are made to order, cancellation and modification opportunities are limited.
If you need to change or cancel an order, contact [email protected] as soon as possible.
We will attempt to accommodate requests before production begins, but cannot guarantee that changes or cancellations will be possible.
Once production begins, orders generally cannot be modified or canceled.
Any cancellation rights required by applicable law remain unaffected.
2.7 Returns, Refunds, and Exchanges
Our separate Refund and Returns Policy governs standard return requests, exchanges, damaged merchandise, manufacturing defects, and incorrect fulfillment.
Because products are made to order, RackTees generally does not accept voluntary returns or exchanges for incorrect size selection, buyer’s remorse, or changes in preference.
Customers experiencing a damaged, defective, or incorrectly fulfilled order should contact us promptly with their order number and supporting photographs.
For full details, please review our Refund and Returns Policy, available in the website footer.
Nothing in our policies excludes rights or remedies required by applicable law.
2.8 Shipping and Delivery
Orders are fulfilled through third-party production and shipping providers.
Estimated production and delivery times are provided for customer convenience and are not guaranteed delivery dates.
Shipping charges, destinations, carrier services, and delivery estimates are governed by the Shipping Policy below.
If an order is delayed, lost, or delivered incorrectly, please contact us for assistance.
2.9 Intellectual Property
Unless otherwise indicated, the original content, website layout, branding, and original artwork owned by RackTees are protected by applicable intellectual property laws.
Customers may not reproduce, distribute, or commercially exploit RackTees-owned content without permission, except as permitted by law.
Certain products or designs may contain references, commentary, or artistic elements relating to third-party brands or other intellectual property.
All third-party trademarks and brand names remain the property of their respective owners.
References to third-party brands do not, by themselves, indicate sponsorship, endorsement, or affiliation.
2.10 Acceptable Website Use
Visitors agree not to:
- Use the website for unlawful or fraudulent purposes
- Attempt to access restricted systems or customer information without authorization
- Interfere with website security or functionality
- Submit false or misleading transaction information
- Distribute malicious software through website features
- Misuse customer service, checkout, or account systems
We may restrict access or cancel transactions associated with unlawful or abusive activity, subject to applicable law.
2.11 Disclaimer and Limitation of Liability
We make reasonable efforts to maintain accurate website information and reliable store operations.
However, temporary technical issues, service interruptions, or third-party disruptions may occur.
To the extent permitted by applicable law, RackTees is not responsible for indirect or consequential losses arising from website interruptions or other circumstances beyond our reasonable control.
Nothing in these Terms and Conditions limits liability or remedies that cannot lawfully be excluded, including applicable rights relating to defective goods, fraud, or other legally protected claims.
2.12 Changes to Terms
We may update these Terms and Conditions periodically.
Updated terms will be posted on this page with a revised effective date.
Changes will apply prospectively, subject to applicable law, and will not retroactively eliminate rights associated with completed purchases.
2.13 Contact Information
Questions regarding these Terms and Conditions may be directed to:
RackTees Customer Support
Email: [email protected]
Website: https://racktees.com
3. Shipping Policy
3.1 Overview
All RackTees merchandise is produced on demand through our manufacturing and fulfillment partners.
Each order must be manufactured before it can be shipped.
For this reason, the total time required to receive your order includes both production time and shipping transit time.
3.2 Production and Processing Times
Most orders are typically manufactured and shipped within approximately 2–7 business days after being submitted to production.
Production times may vary based on:
- Product availability
- Garment size or color availability
- Order quantity
- Manufacturing facility workload
- Seasonal demand
- Quality-control requirements
- Holidays and other production interruptions
Business days generally exclude weekends and applicable holidays.
Production time is separate from shipping transit time.
If an unexpected production delay occurs, we will make reasonable efforts to provide updates when appropriate.
3.3 Shipping Times
After production is completed, your order will be transferred to a shipping carrier.
Estimated shipping transit times vary by destination, shipping service, and fulfillment provider.
For standard shipping, typical estimates are:
- United States: Approximately 2–5 business days after shipment
- International destinations, where available: Approximately 10–30 business days after shipment
These are general estimates and not guaranteed delivery commitments.
The shipping options and estimates presented during checkout, when available, should be consulted for your particular order.
3.4 Shipping Costs
Shipping costs are calculated based on factors that may include:
- Product type
- Number of items ordered
- Delivery destination
- Fulfillment provider
- Available shipping method
Any applicable shipping charges will be displayed during checkout before your purchase is completed.
Promotional free shipping, if offered, will be subject to the conditions stated in the promotion.
3.5 Multiple Packages
Some orders may contain products manufactured at different facilities or shipped separately.
As a result:
- Items in the same order may arrive in different packages.
- Packages may have separate tracking numbers.
- Delivery dates may differ between items.
Receiving only part of your order does not necessarily mean the remaining items are missing.
3.6 Shipping Confirmation and Tracking
When tracking information is available, we will provide it through an order notification or other appropriate communication.
Tracking information may take additional time to become active after a shipping label is created.
Not all shipping services or destinations provide the same level of tracking detail.
3.7 Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete shipping information during checkout.
Please verify your address, apartment or unit number, postal code, and contact details before placing an order.
If you discover an address error, contact [email protected] immediately.
Address changes may not be possible after an order enters production or is transferred to a shipping carrier.
Orders that cannot be delivered because of an incorrect or incomplete customer-provided address may require additional shipping or replacement charges, subject to applicable law.
3.8 Lost or Undelivered Packages
If your package does not arrive within the expected delivery timeframe, please contact us.
Before reporting a lost shipment, please:
- Verify the shipping address on your order.
- Review any available tracking information.
- Check with your local postal service or delivery carrier.
- Check whether the package was delivered to a parcel locker, reception area, or other designated location.
Our fulfillment partner generally uses the following timeframes when investigating potentially lost shipments:
- Domestic U.S. shipments: 30 calendar days without delivery
- International shipments: 45 calendar days without delivery
Please report suspected lost shipments promptly, preferably within one week after the applicable period, so we can investigate within our fulfillment partner’s claim window.
If an order is confirmed lost, we will work with our fulfillment partner to arrange an appropriate resolution, which may include a replacement or refund.
These supplier reporting timeframes do not limit any rights you may have under applicable law.
3.9 Damaged or Incorrect Deliveries
If your order arrives damaged, defective, or incorrect, contact [email protected] within 30 calendar days of delivery.
Include your order number, a description of the problem, and clear photographs.
Please refer to our separate Refund and Returns Policy for additional information.
3.10 International Orders and Customs
International shipping availability depends on the product, fulfillment provider, and destination.
International shipments may be subject to customs inspections, import duties, taxes, or other government-imposed charges.
Unless expressly stated otherwise during checkout, customers are responsible for any import duties, taxes, or customs charges assessed by the destination country, to the extent permitted by applicable law.
Customs processing may cause delays outside our control.
3.11 Shipping Delays
Delivery estimates may be affected by circumstances such as:
- Severe weather
- Carrier disruptions
- Customs inspections
- Holidays
- Transportation interruptions
- Incorrect address information
- Unexpected manufacturing delays
We will make reasonable efforts to assist customers experiencing shipping problems.
Any applicable legal rights relating to delayed or undelivered merchandise remain unaffected.
3.12 Contact Us About Shipping
For questions about shipping, delivery estimates, tracking, or missing packages, contact:
RackTees Customer Support
Email: [email protected]
Website: https://racktees.com
Please include your order number when contacting us.
4. General Policy Information
Policy Updates
RackTees may update these policies periodically to reflect operational, legal, or service-related changes.
Revisions will be posted on this page with an updated revision date.
Applicable Consumer Rights
Nothing in these policies is intended to exclude, restrict, or override consumer rights or remedies that cannot legally be waived.
If any provision conflicts with applicable law, that law will take precedence to the extent of the conflict.
Contact
For questions about our Privacy Policy, Terms and Conditions, Shipping Policy, or other store policies, please contact:
RackTees
Website: https://racktees.com
Email: [email protected]
© 2026 RackTees. All rights reserved.